Confessions of Supply Chain Executives | The Brutal Truth About Retail Out-of-Stocks

In this inaugural episode of Confessions of a Supply Chain Executive, host Chris Walton teams up with Richard Stewart (EVP of Product & Industry Strategy) and Eugene Amigud (Chief Innovation Officer) from Infios to conduct a forensic deep dive into retail's most persistent challenge: out-of-stocks. Despite billions spent on technology, the average retailer still faces an 8-10% out-of-stock rate. But here's the truth most won't admit: the problem isn't getting better. It's just getting different. This episode walks through every breakdown point in the supply chain, from forecasting failures to the infamous backroom problem, and delivers a practical framework to diagnose what's really happening inside your operations. 🔑 Topics covered: - Why out-of-stocks are a connectivity problem, not just an inventory problem - The difference between warehouse accuracy (98%+) and store accuracy (97-99%) - How machine learning is transforming demand forecasting - The phantom inventory problem and what causes it - Why you need a centralized decisioning "brain" across OMS, WMS, and TMS - The role of AI in solving out-of-stock situations - Why perfection isn't the goal . . . resilience is - How to start small with purposeful innovation 🎧 Don't forget to like, comment, and subscribe for more brutally honest retail supply chain insights! Music by hooksounds.com #outofstock #retailsupplychain #retailtech #omnitalk #inventorymanagement #supplychain #retailinnovation #Infios #retailpodcast #supplychainexecution *Sponsored Content* This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy