Why Returns Are Retail’s Biggest Untapped Opportunity with Blue Yonder's Tim Robinson | 5IM

In this latest episode of our 5 Insightful Minutes Series, Tim Robinson , Corporate Vice President at Blue Yonder, breaks down the findings of their recent consumer returns survey and what they mean for retailers. Key moments from the interview: 1:34 - Why treating returns as inventory is critical for retailers. 2:36 - How unique and tech-driven returns experiences can differentiate brands. 5:40 - The importance of visibility in the returns process for sustainability and customer satisfaction. 7:23 - Predictions on tailored return policies using customer and product data. To read Blue Yonder's report in full, head here: https://chat.blueyonder.com/reimagine-returns?utm_medium=paid&utm_source=omnitalk&utm_campaign=jan25&utm_content=tim Music by hooksounds.com #returns #ecommerceinnovation #customerexperience Sponsored Content This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy