About this episode
Emotional intelligence is crucial in all walks of life – including the military and industry. What does it mean to live out your core values? On this episode, I talk with Air Force maintenance leader and fellow podcaster, Sean Douglas, to hear why he believes empathy is a critical element in business and society. The best way to manage poor performers is to educate them. Train them so they won’t repeat mistakes. Put people in the places they belong and in areas where they will excel. Don’t set them up for failure. Exercise empathy. People with personal issues don’t always perform well. Support them in their struggles and they’ll support you. Resources: To learn more about Craig Picken and the NorthStar Group, visit http://northstaresg.com/ . For more aerospace industry news & commentary: https://goo.gl/3piJkw . Learn More About Your Host: Co-founder and Managing Partner for Northstar Group, Craig is focused on recruiting senior level leadership, sales and operations executives for some of the most prominent companies in the aviation and aerospace industry. Clients include well known aircraft OEM’s, aircraft operators, leasing / financial organizations, and Maintenance / Repair / Overhaul (MRO) providers. Since 2009 Craig has personally concluded more than 150 executive searches in a variety of disciplines. As the only executive recruiter who has flown airplanes, sold airplanes AND run a business, Craig is uniquely positioned to build deep, lasting relationships with both executives and the boards and stakeholders they serve. This allows him to use a detailed, disciplined process that does more than pair the ideal candidate with the perfect opportunity, and hit the business goals of the companies he serves.