Business Aviation Is Stuck in the Past, This is What It Needs w/ Jack Lambert

Private aviation has a reputation problem, and it’s not because demand is slow, but because the system behind it is still operating like it’s 1998. Too many operators are stuck in old behaviors: seven brokers on a single trip, opaque pricing, and a customer experience that feels more like chasing down a missing receipt than stepping into a premium service. We talk about “frictionless” tech in every other industry, but in aviation, friction is still the business model. And yet, the real opportunity in private aviation isn’t more luxury, it’s more transparency, standardization, and efficiency. The industry doesn’t struggle because people don’t want to fly. It struggles because the little guys can’t scale, the big guys can’t personalize, and customers end up paying $100 for a turkey sandwich wrapped like a gas-station snack. If 90% of operators have fewer than 10 airplanes, how do they compete, maintain safety standards, reduce costs, or deliver anything resembling a modern experience? That’s where FlyHouse is flipping the script. Their thesis is simple but radical for aviation: create a unified tech ecosystem, give small operators scale, tie owners and flyers directly to availability, and make safety a cultural standard, not a checkbox. How is FlyHouse building a marketplace where transparency replaces guesswork, lift becomes predictable, and users can split a $40,000 flight as seamlessly as splitting a dinner bill? My guest today, Jack Lambert, the CEO of FlyHouse, has spent the last three years building something the industry has resisted for decades: a tech-driven aviation model where operators, owners, and flyers all win. In this conversation, we break down what it actually takes to modernize a legacy industry, where the real inefficiencies sit, and why culture (not just airplanes) is the asset that determines who survives the next wave of consolidation. You’ll also learn; Why private aviation feels chaotic today, and the hidden friction points customers never see How a tech marketplace with 2,000+ airplanes solves the real bottleneck: lift, not luxury The cultural and behavioral shifts operators must make for safety to actually mean something Why the “Henry” flyer (high earner, not rich yet) is reshaping private travel demand The economics behind brokers, GRPs, and why seven middlemen on one trip destroys value How small operators can access fuel savings, maintenance leverage, and real safety oversight through scale How Flyhouse’s split-flight functionality turns private travel into a predictable, shareable, lifestyle product The little details that separate forgettable operators from world-class ones About the Guest Jack Lambert is the CEO of FlyHouse. He is an industry veteran, widely respected for his leadership and innovation in private aviation. His aviation career is backed by decades of experience, and his personal achievements extend beyond business. A graduate of the University of Massachusetts Boston, Jack was a standout student-athlete, holding records in three sports and earning All-American honors. His exceptional achievements led to his induction into the university’s Hall of Fame, further fueling the drive and determination that would later define his leadership in aviation. Building on this foundation of excellence, Jack went on to found and serve as CEO of Jet Access Aviation. Known for his creative vision and hands-on approach, Jack has earned a reputation for reshaping how businesses and clients experience private aviation. At FlyHouse, Jack continues his forward-thinking leadership style. His vision is rooted in the belief that transparency, trust, and putting people first are key to sustainable success. He leverages his deep industry knowledge to drive FlyHouse forward, fostering a culture of innovation while delivering exceptional client experiences. Jack’s passion for aviation and unwavering commitment to service have enabled FlyHouse to redefine private flight, offering luxury, convenience, and affordability through a groundbreaking business model that benefits both jet owners and customers. To learn more, visit https://www.goflyhouse.com/ and connect with Jack on LinkedIn . About Your Host Craig Picken is an Executive Recruiter, writer, speaker, and ICF Trained Executive Coach. He is focused on recruiting senior-level leadership, sales, and operations executives in the aviation and aerospace industry. His clients include premier OEMs, aircraft operators, leasing/financial organizations, and Maintenance/Repair/Overhaul (MRO) providers, and since 2008, he has personally concluded more than 400 executive-level searches in a variety of disciplines. Craig is the ONLY industry executive recruiter who has professionally flown airplanes, sold airplanes, and successfully run a P&L in the aviation industry. His professional career started with a passion for airplanes. After eight years’ experience as a decorated Naval Flight Officer – with more than 100 combat missions, 2,000 hours of flight time, and 325 aircraft carrier landings – Craig sought challenges in business aviation, where he spent more than 7 years in sales with both Gulfstream Aircraft and Bombardier Business Aircraft. Craig is also a sought-after industry speaker who has presented at Corporate Jet Investor, International Aviation Women’s Association, and SOCAL Aviation Association. Subscribe, Rate & Review Check out this episode on our website , Apple Podcasts , or Spotify , and don't forget to leave a review if you like what you heard. Your review feeds the algorithm, so our show reaches more people. Thank you!