IsraAID CEO on Sharing Israel's Expertise With the World's Most Vulnerable

Tune in for a conversation with Yotam Politzer, CEO of IsraAID, a leading Israeli humanitarian aid organization and longtime partner of AJC, about the group's mission and the impact of sharing Israel's expertise and technology to help millions worldwide after crises hit. Yotam also shares his personal journey and how he found his passion for humanitarian work. Additionally, hear what our podcast community at AJC Global Forum 2023 in Tel Aviv had to say when we asked: why do you love Israel? *The views and opinions expressed by guests do not necessarily reflect the views or position of AJC. Episode Lineup: (0:40) Podcast Listeners (2:47) Yotam Politzer Show Notes: Learn: Crossing the Red Sea: Israel and Africa in 2023 Listen: Israel's Reasonableness Law: What it Means for Israel's Democracy and Security Follow People of the Pod on your favorite podcast app, and learn more at AJC.org/PeopleofthePod You can reach us at: peopleofthepod@ajc.org If you've enjoyed this episode, please be sure to tell your friends, tag us on social media with #PeopleofthePod, and hop onto Apple Podcasts to rate us and write a review, to help more listeners find us. __ Episode Transcript: Transcript of Podcast Listener Segment: Manya Brachear Pashman: This week, we bring you voices from Tel Aviv. I spoke with Yotam Politzer, the CEO of IsraAID, about the importance of sharing Israel's expertise and technology with the world's most vulnerable. But first, hear from some podcast listeners who stopped by our podcast booth at AJC Global Forum 2023 to tell us why they love Israel. Listeners, the mic is yours. Corey Sarcu: My name's Corey Sarcu, I'm from Chicago. Hannah Geller: My name is Hannah Geller, and I'm from Philadelphia, Pennsylvania. Irvin Ungar: My name is Irvin Ungar. I'm from Burlingame, California, which is near San Francisco. Corey Sarcu: As for why I love Israel, there are so many reasons. I think, culturally, Israel is kind of a crazy place. Everyone is very welcoming. They're almost aggressively welcoming in a way, like one of the first things, they meet you for five minutes, and they're already calling you achi, which means my brother, it goes along with the whole theme that really the Jewish people, we're all one big family, and Israel is just the natural manifestation of that in the state. Hannah Geller: I love how in Israel, I can walk on the street, I can be on the bus with someone, and a stranger will invite me to Shabbat dinner. I love how the woman at the pool will just hand her baby over to me if she has something else to be tending to–and I've never seen her in my life. Irvin Ungar: The reason I love Israel is probably-I've been here several dozen times. And the first time I arrived, I do remember feeling like I was coming home, and I'm still coming home. The question is why I left if I'm still coming home, and I've been here that many times, but nonetheless, that's the way I feel. I'm with my people. I'm with my people when I'm not in Israel. These are like my brothers. So I'm here. That's why I'm here. ___ Transcript of Interview with Yotam Politzer: Manya Brachear Pashman: Yotam Politzer joined IsraAID, Israel's preeminent humanitarian aid organization, in 2011. In fact, he was the NGO's second employee. Since then, he has flown on dozens of aid missions personally helping more than a quarter million people after some of the world's worst disasters. In 2017, he took over IsraAID as its chief executive officer and has since expanded the reach of Israeli disaster aid around the world. Earlier this year, he received the Charles Bronfman Prize, a $100,000 award given to a Jewish humanitarian under 50. Yotam is with us now, in Tel Aviv. Yotam, welcome to People of the Pod. Yotam Politzer: Thank you. Thanks for having me. Manya Brachear Pashman: So first, thank you for all that you are doing to quite literally repair the world. Tell us about your upbringing and what led you up that particular Jewish professional path. Yotam Politzer: So, I wasn't thinking that I would end up chasing disasters around the world in places like the tsunami in Japan, or the Ebola outbreak, or most recently, Afghanistan, where we had a very dramatic operation. I grew up in a small village, in a small Moshav in the north part of Israel. My father is a social worker, my mom was a school counselor, and had a beautiful childhood. And before my military service in the IDF, I did something-it's kind of a gap, we call it in Hebrew Shnat Sherut, which translates to service year. And it's kind of a volunteering year before the military service. And I did that with youth at risk, many of them are from Ethiopia, Ethiopian Jews. It was an incredible year, probably one of the most meaningful years of my life and I kind of developed my passion not just for service, but also for working with people from other cultures, essentially, using humanitarian work not only to save lives, but also to build bridges. And I learned so much from the Ethiopians that I worked with at that time. And then after my army service, like every Israeli, I followed what we call the hummus trail. Which is this crazy phenomenon with about 50,000 Israelis every year are traveling, backpacking after the army to kind of clear their heads from the tension of the service. Most people go to India or South America, I went to India. And it's called the hummus trail because the locals are starting to make hummus for the Israelis that are traveling. So I was following the hummus trail- hummus was not highly recommended. In India it has a bit of a curry taste to it. But ended up arriving to Nepal. And I was planning to trek in the Himalayas. And I did that for a couple of weeks. And then I saw an ad that invited backpackers to volunteer with street children in Nepal, of all places. I thought well, it sounds cool. Oh, you know, I'll do it for a couple of weeks, I'll continue to Thailand or wherever I was going. I ended up staying there for three and a half years, really fell in love with that kind of work. I came back to Israel and want to start my life and two weeks after I came back to Israel, that was 2011 the tsunami in Japan happened. Mega disaster, more than 20,000 people lost their lives, half a million people lost their homes. And IsraAID, which was at that time, a tiny organization with basically one employee and a few volunteers, offered me to lead a relief mission to Japan. And again, I was supposed to go for two weeks and I ended up staying there for three years. So that's how it kind of all started for me. And interestingly for IsraAID, it used to be a disaster response organization, and it's still part of our DNA, but in Japan we realized that for us our impact could be not just immediate relief and pulling people out of the rubble and giving them medical support, etc. Also we need to look at long term impact. In Japan, a rich country, the third-largest economy, they didn't really need our support with immediate relief. But what we supported them with was trauma care for children. Which, again, is an area that unfortunately, in Israel, not because everything is so perfect here, but because of our, you know, ongoing challenges from the trauma of the Holocaust to the ongoing conflict, we really developed this expertise to help children cope with trauma. So that's all how sort of how I started. And then from Japan, I went to the Ebola outbreak in West Africa, which was terrifying. I remember every night I used to wake up full of sweat. It's one of the symptoms of Ebola, but thank god, I'm okay. And then I led a mission in Nepal, after the earthquake they had in there, we actually had a very dramatic search and rescue operation. And we found the last survivor of the earthquake, was a woman who was trapped under the rubble for six days without food or water. And then I led a relief mission to Greece with a Syrian refugee, actually also in partnership with AJC's, some of AJC's team members actually joined me. And it was amazing, because these people were considered our enemies, and then all of a sudden, they receive support from us. We can touch base on that later. But so basically, I was chasing disasters until 2017, when I was offered to co-lead the organization, first as a co-CEO, and then from 2019, as the global CEO. So now, you know, we started as employee number two. Now we have about 350 of us in 16 countries. And it's just an amazing privilege. And I'm still learning every day. That's what keeps me going. Manya Brachear Pashman: In 16 countries, how are those countries identified and selected as locations for IsraAID? Yotam Politzer: So, so for Israel, and it may sound bad, but for us, disasters are opportunities. And it doesn't mean that we sit down and wait for disaster to happen, they will happen, whether we like it or not. And it could be, you know, climate related disasters like a hurricane or tsunami, or earthquake, or manmade disaster, like what's happening in Ukraine, or in Afghanistan, when the Taliban took over, or it could be even a pandemic, like, well, we all just experienced a global crisis. So whenever there's a crisis somewhere in the world, and it could be in a neighboring country like Turkey, where we just had an earthquake or in you know, the most remote places on earth like Vanuatu, near Fiji, we have an emergency response team that will deploy, many times in partnership with AJC. But we will send an emergency response team to essentially to do two things, one, to provide immediate relief, but to look for partners. And the partnership part is crucial, because we can't really do anything by ourselves. Manya Brachear Pashman: What about inside Israel? Yotam Politzer: So when you asked me how do we decide where to go, we decide where to go, where we have resources and partners who are interested in the type of expertise that we can provide. And this expertise is what we're bringing from Israel, whether it's water technology, trauma care that I mentioned, and other areas of response. We also know that so right now mentioned 16 countries, we have teams on the ground in Ukraine, actually responding to, you know, the bombing of the dam, just two days ago, our team was actually on the ground a few kilometers away from there. So thank God, they're safe. And but the good news is that we were able to respond immediately and we already have team on the ground. We have teams in Colombia supporting Venezuelan refugees. We have many teams in Africa, supporting the drought and some of the conflicts in South Sudan and elsewhere. The teams are not just Israelis. The Emergency Response Team deploys from here but very quickly, we identify local team members. So out of our 350 employees, many of them are actually local members of the communities that we train and support and they take the lead which is much more sustainable, because our end goal is not to be needed. Our end goal is to live the know-how and the capacity in the country, in the community, so they can support themselves. Manya Brachear Pashman: What about inside Israel? Do you do anything– Yotam Politzer: No, I mean, our mandate, IsraAID- it was established 22 years ago, actually by a group of activists and the vision was to bring Israeli expertise to the world's most vulnerable communities around the world, essentially saying, you know, Israel, again, not because everything is so perfect here, because of our challenges, we developed technologies, and techniques and methodologies that could and should be shared with disaster areas around the world. So many of the original members were actually doctors and nurses, and people who were active here on a day to day basis, but wanted to share these know-how, and expertise with the world. Manya Brachear Pashman: Why? Why not just keep it for yourselves? Yotam Politzer: First of all, for several reasons, one, because we are global citizens. And we are influenced and influencing the world. And we should be a force for good. And it's really just the right thing to do. To that one, too, because we actually have an added value. We have unique expertise and unique experience that people don't have, everyone calls Israel, the startup nation, right. So we see ourselves as the humanitarian wing of the startup nation. And we also a little bit, South Korea says we think we should do more as Israelis and as a trade. So we're doing the best we can, we are reaching millions, but we should reach billions. So and the third reason, and that's also one of the reasons the organization is called East trade is that it's also an opportunity to build bridges. And I think that's where the agency partnership is crucial, because AJC is all about building bridges, right? Between the Jews and the world, if you will. And that's where I think there's such a beautiful alignment of values and of the mission and vision of how, again, terrible crisis and tragedies could be, could become a game changer in building bridges. And these bridges are, you know, could be built with Syrian refugees who are considered our enemies. I remember, I was called a Syrian guy, you know, after we pulled out his daughter, in Greece, and we treated her, she almost drowned. She told me my worst enemy became my biggest supporter, or a group of 200 Afghans that we pulled out that are now sending me Shabbat, Shalom every every Shabbat. So that's kind of the obvious, right? But, there's a lot of bridges that needs to be built also with our friends, you know, you know, whether it's in Guatemala, which is a country that's very, you know, supportive of Israel, but like, but we are supporting them. So our goal at Israel is not to, we're not here to do diplomacy work, or we're not dealing with politics. But at the same time, we do see ourselves as representatives of the Israeli civil society. And we do see how an added value of our work is these very strong bridges that are being built both on the high level and on the People to People connection. Manya Brachear Pashman: Have you ever encountered people who are not willing to accept help from Israeli agencies? Yotam Politzer: So honestly, it almost never happened. In 99.5% of the cases, people were very happy to receive support from Israelis, and from IsraAID. Sometimes people did not expect it. So I would say they were positively shocked to receive support. But, I think they were happy for several reasons. One is because it actually helped. Two is because we're not just there for short term, we're actually staying long, longer than most organizations. So we arrived in the first 72 hours, but we are typically, you know, staying at an average of five years, in an area. So we build trust. And, and people see that it's not just, you know, a token support. Three, we have a very strong kind of multicultural team, right. When I mentioned the Syrian refugees, we had a lot of Arab Israelis, people who speak Arabic, who were able to provide the support. So it's not only professional, it's also a strong cultural understanding, and many of our local team members. The only cases I would say, which was a little bit complicated and challenging, was when we actually worked inside countries that don't have diplomatic relations with Israel. So when we worked with Syrians we didn't work inside Syria worked with Syrians who escaped. Same with Afghanistan. We help people evacuate from Afghanistan, but we didn't send our team inside. We did send our team inside Iraq, inside Bangladesh. And for security reasons, mainly, our local partners knew where we were from, but the local government didn't. So we had to be much more careful in terms of our visibility. We couldn't wear our t-shirts and our logos and you know, mainly for safety and security reasons for our staff. That's that's obviously a challenge. I mean, politics is there, whether we like it or not. Manya Brachear Pashman: So in those situations, do you feel like you make headway with the citizens with the public that you're helping, that may have a long term effect on how the governments consider Israel in the future? Or is that something that you care about? Yotam Politzer: I mean, we do care, we are from here, and your organization is called IsraAID, and probably my life would have been easier if I would be working for the UN or working for Doctors Without Borders, or for other organizations that don't have any affiliation with Israel, right. So we do care, we do care about building bridges. And we do care about changing people's perspectives. One story that I have was from Sierra Leone, West Africa, during the Ebola crisis, we worked with the First Lady. And, she was shocked to receive support from the other side of the world, from Israel. She said, you came from Israel, all the way, I promise that, you know, when Sierra Leone will be Ebola free, me and my husband will come to visit Israel, and she actually followed her promise. So you know, that was like a very clear kind of diplomatic aspect. Now, when we went to Malawi, also in partnership with AJC, following the terrible cyclone that they had, the President was the one who welcomed us and said, how excited he is for the support. When we talk about the Syrian refugees we have supported over the years, we worked there for six years, about 120,000 of them. So we do believe it goes a long way, right? It's not just one or two people. It's not just anecdotal. Whether it will lead to a political change in the Middle East, maybe hopefully, it definitely does change the perspectives of hundreds of 1000s of people. Manya Brachear Pashman: What is the budget of of IsraAID? Yotam Politzer: So this year, we're close to $23 million. Yeah. We tripled ourselves in the last two years. Again, not because everything is great, but because the world has gone mad. And it was a series of events that, you know, that we responded to whether it's, you know, Afghanistan, and Ukraine, of course, is an ongoing disaster and Turkey and others. So yeah, so we are in $24 million, we are growing, and planning to grow to $50 million in the next few years. Which is really what we believe we need in order to continue responding in the countries that we are in have some kind of an emergency fund that enables us to respond to new crisis. By the way, I want to say that that's where AJC's has been an incredible partner, because AJC, I think, supported us in more than 20 countries over the last few years. And one of the main challenges is that there's a disaster in Country X, and we need seed funding, we need to be able to deploy immediately. And that's typically what AJC provides. So and by the way, it's in places that are all over the media, like Ukraine, for instance, or in places like Malawi, that no one heard of. And that's crucial, because we know, unfortunately, that media attention equals to donor attention. So when things are in the media, it's much easier to raise funds, it's also limited, right? It's usually like a week or two, and then people move to the next tweet. When you're an expert, you probably know that. But AJC has been there on both kind of the more high profile and low profile and really has been an incredible partner that really enabled us. Because once you're on the ground, it's not only that you're saving lives, which is, you know, our main goal, it's also you build partnership and relationship and you're able to communicate to the world that you're doing that so you can raise more money. So, so deploying quickly is important for several reasons. And AJC, you know, basically enabled us to do that. So that's huge for us. Manya Brachear Pashman: If someone wants to volunteer for IsraAID, are there opportunities to do that? Yotam Politzer: There are opportunities to do that, although I do have to say something because–we were based more on short term volunteers in the past. And there's a serious problem with that. Many people who come for a short term are actually doing more damage than good. I mean, they come with great intentions. But they start something that, you know, there's no continuation or if there's a lot of pictures with children in Africa, it's a very criticized field. Now, having said that, there are still people who have specific expertise–surgeons, for example, eye surgeons, you know, in a few days of volunteering, they could save people's lives, right. So, we're not against it, it needs to be people who are highly skilled, or people who can commit for long term. And we do take insurance, for example, college students, mainly graduate students, not so much undergrad, from specific fields who are looking for professional fellowships or internships in many of the countries. So there are definitely opportunities both for younger and for people who are young at heart. But the expertise or the long term commitment is crucial. Manya Brachear Pashman: Responding to those kinds of crises, how does that reflect Jewish values? In other words, how do some of these crises contradict or violate Jewish teachings, Jewish values? And how much of a role does that play in you coming in to address it? Yotam Politzer: So I think, you know, our team, just to clarify, is not just Jewish, right? We have Jews, Christians, Muslim, Buddhist, you know, other people. So it's a very diverse team, from any perspective, definitely, from a religious perspective. However, I think many of our team members are inspired by Jewish values. I mean, there's the obvious one of tikkun olam, which, you know, I think it almost became a buzzword, I heard so many people use it. So we almost don't use it because it became such a buzzword, but essentially, how we interpret this Jewish value is our responsibility to look beyond just our community. And to support the world's most vulnerable communities and really, literally repairing the world are supporting the repairment of the world. So that's kind of the clear connection, I don't I do think that everything that related to helping the strangers, right, people who are not just from our immediate community, is something that we strongly, strongly believe in. I mean, there's a story that I always share about Ukraine. You know, if you're a Ukrainian Jew 80 years ago, you are-during the World War Two. You are at the bottom of the bottom of the barrel right? You're likely to be slaughtered by the Nazis or by their Ukrainian collaborators. And today in Ukraine, the Jewish community is a big Jewish community, they are receiving so much support, which is amazing to think about it from a historical perspective, they are entitled to support from the Israeli government and from the Jewish Agency. And from the JDC, from so many great organizations who are focusing on supporting Jews in Ukraine. I don't know if you heard that. But in the beginning of the war, when millions of people fled Ukraine, the Jews were told the Jewish refugees were told to put a sign with the letters I-L for Israel, and they were taken out of the lines, and prioritized. So it's unheard of like, the tables have turned right. Which is amazing. However, what we take from it is that we have responsibility. And that's why it's so important that now Jews and Israelis show the world that we support everyone, not just Jews. And that we are different, and that we are there for everyone. And we are there even for people who are considered our enemies. Manya Brachear Pashman: My last question is, I have to admit, every time you've talked about vulnerable people, I hear you say valuable, I just misheard you. But then I think, well valuable, vulnerable, one in the same. And I'm curious, what you have learned from the communities and people that you've served in this capacity, and also whether they have gone on to teach and volunteer and help and pay it forward? Yotam Politzer: It's a great question. And I like it, I never heard this... But that's exactly how, not only me, but all of our team members feel like–vulnerable, our communities are also extremely valuable. And in many places, we see our role, not just in bringing the expertise and know-how but actually, in a way putting a spotlight on local expertise and local know-how. And that's how, in many of our countries of operation, now, the people who are leading the response are actually local members of the community, who received some training and support from us, but actually bringing their own cultural expertise. And we've been learning so much from these people, again, from languages to cultures to how you find very innovative solutions when there are very limited resources. It's a really two way street, of learning. And now, many of our team members on the regional level, actually, when there is a crisis in a neighboring country, together with our team from Israel, they respond. So now in Malawi, for instance, we sent a team from Israel and Kenya, together, when there was another crisis in the Caribbean, we sent a team from Dominica. So, because they know they're there, so practically, it's much quicker and they understand the local culture and context. So, definitely a big part of our role is to build this global team of disaster responders who can respond to disasters, both globally and locally and in the region. So we see how that becomes more of a bigger part of our strategy now to utilize local and regional resources, to support communities at risk. So it's not only, we're coming from the west, sort of with this know-how, we're combining that with local know-how and expertise. Manya Brachear Pashman: You're not just parachuting in and imposing your solutions. Yotam Politzer: Exactly. We co-create solutions. Manya Brachear Pashman: Yotam, thank you so much, I really appreciate you sharing this time with us. Yotam Politzer: Thanks for having me. And thanks for a wonderful partnership with AJC throughout the years. Manya Brachear Pashman: If you missed last week's episode, be sure to listen to AJC Chief Policy and Political Affairs Officer Jason Isaacson break down last week's passage of Israel's Reasonableness Standard Law and what it means for Israel's democracy and security.