About this episode
Conflict can occur on any project. And project professionals should know how to defuse it. Guests share tips for resolving conflicts on projects, how these strategies shift depending on the source, the must-have skills for effective conflict resolution and how project professionals can strengthen their conflict resolution capabilities. Key themes [01:06] Why conflict management is a must for successful project delivery [04:43] Strategies to manage—and resolve—conflicts resolution on projects [12:39] Why you should change up your strategies depending on who is in conflict [15:55] Ways project professionals can boost their conflict resolution skills [21:51] Resolving a conflict with active listening, increased transparency and consistent communication [27:55] Conflict management strategies for in-person vs. remote team members [29:54] Lessons learned: Understand different perspectives and listen with empathy