About this episode
Predictive analysis. Machine learning. Robotic automation. AI technologies are coming of age—and it’s time for them to start earning their keep. Learn how organizations are turning the hype into hard numbers. Oliver Broom, program director for artificial intelligence and data and analytics for Virgin Media in London discusses how AI is transforming the customer experience. Sindhu Joseph, co-founder and CEO of CogniCor Technologies in San Francisco, talks what it takes to define and deliver clear ROI as an organization integrates AI technology. Veronika Sokolova, an intelligent automation program manager for British Telecom in London, shares how robotic automation is streamlining global operations. We hope you’ve enjoyed our podcast series, Projectified™ with PMI. To join the conversation online, we ask you to use #Projectified and @PMInstitute. We also encourage you to subscribe and leave a rating on Apple Podcasts or Google Play Music by clicking on the links below. Thank you very much, and stay tuned as we release more episodes of Projectified™ with PMI. For an easy way to stay up-to-date on Projectified™ with PMI, subscribe to our podcast at: Apple Podcast, Google Play Music, SoundCloud, Stitcher, or PMI.org/podcast. Key Themes: [00:30] Trends in artificial intelligence [02:45] The business case for robots [04:43] End-to-end automation [06:56] Defining and delivering AI ROI [11:35] Transforming the customer experience [14:55] The future AI roadmap [17:55] AI’s impact on the workforce