Episode 259: Patient Education for Health Literacy and Limited English Proficiency

"I think there's a big misconception that health literacy means someone's ability to read or write, and really it's much more than that," ONS member Regina Carlisle, MS, BSN, RN, OCN®, senior cancer information nurse at University Hospitals Seidman Cancer Center in Cleveland, OH, and member of the Cleveland ONS Chapter, told Jaime Weimer, MSN, RN, AGCNS-BC, AOCNS®, oncology clinical specialist at ONS. Carlisle discussed developing and providing patient education across various formats for patients with limited English proficiency. You can earn free NCPD contact hours by completing the evaluation we've linked in the episode notes. Music Credit: " Fireflies and Stardust " by Kevin MacLeod Licensed under Creative Commons by Attribution 3.0 The planners and faculty for this episode have no relevant financial relationships with ineligible companies to disclose. ONS is accredited as a provider of NCPD by the American Nurses Credentialing Center's Commission on Accreditation. Learning outcome: The learner will report an increase in knowledge related to providing education for patients with limited English proficiency. Episode Notes The NCPD activity for this episode has expired, but you can still earn NCPD through many other ONS Podcast episodes. Find a full list of opportunities . ONS Voice articles: Low Cost-Related Health Literacy May Prevent Survivors From Following Care Plans Master the Essentials of Effective Communication Clinical Journal of Oncology Nursing articles: Patients With Limited English Proficiency: A Challenge for Oncology Nursing Providers Cultural Awareness: Ensuring High-Quality Care for Limited English Proficient Patients Health Literacy: Exploring Nursing Challenges to Providing Support and Understanding Agency for Healthcare Research and Quality Health Literacy Universal Precautions Toolkit Cancer Patient Education Network Culturally Connected Health Information Translations Institute for Healthcare Advancement Health Literacy Discussion List National Council on Interpreting in Health Care The Spirit Catches You and You Fall Down: A Hmong Child, Her American Doctors, and the Collision of Two Cultures by Anne Fadiman Think Cultural Health Culturally and Linguistically Appropriate Services Program Learn more about Section 1557 of the Patient Protection and Affordable Care Act . Learn more about Title VI of the Civil Rights Act of 1964 . To discuss the information in this episode with other oncology nurses, visit the ONS Communities . To provide feedback or otherwise reach ONS about the podcast, email pubONSVoice@ons.org . Highlights From Today's Episode "I think there's a big misconception that health literacy means someone's ability to read or write, and really it's much more than that. There are two basic definitions of health literacy—we have personal health literacy and organizational health literacy." Timestamp (TS) 01:48 "The best practice is to apply this approach called health literacy universal precautions to all your encounters with any patients or family members. So just as you would use proper personal protective equipment if you were encountering body fluids, you're going to use those universal precautions as you don't know what you're dealing with—the same is true for encounters with health literacy." TS 08:16 "There are international best practices that really advise against using family or staff for translations because they might not know the medical terminology, or you might be putting them in an uncomfortable situation. Plus, there might be cultural norms or family dynamics that affect that conversation, and they affect how the information is delivered between you, the family member, and the patient. It can really muddy the waters." TS 18:50