Citizen satisfaction with federal government climbs to highest score in nearly 20 years in fiscal year 2025

Customer satisfaction with benefits and services provided by the federal government is higher than it’s been in nearly two decades. That’s despite a tumultuous year where agencies have seen a major downsizing of the federal workforce. Scores are higher on average, but the latest scorecard from the American Customer Satisfaction Index shows a few agencies are seeing lower scores. Federal News Network’s Jory Heckman spoke with associate professor of marketing at Michigan State University and director of research emeritus at ASCI, Forrest Morgeson. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info .