Human-centered design could help Medicaid recipients meet new work rules—without losing coverage

New federal work reporting requirements are changing how Medicaid recipients maintain their coverage. To help people navigate the system successfully, states are turning to human-centered design—an approach that puts users’ real-world needs at the center of digital services. Joining me now to explain how this kind of design can help keep vulnerable populations connected to care is Danny Mintz, with Code for America. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info .