Airport operations rely on workers you rarely see, and Congress wants to know how they're doing

Did you know that the service workers who load baggage, clean cabins, assist passengers with disabilities, and help avert safety risks on the tarmac generate 30% of airport revenue? They’re not pilots or TSA agents—but they’re essential to every airport’s rhythm. A new GAO report profiles how well this group is doing economically. Here to break down the findings is Acting Director in GAO’s Physical Infrastructure team, Danielle Giese. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info .