About this episode
"It's crazy what actually happens when you try and go above and beyond." Today, Alex (@AlexHormozi) discusses the importance of delivering exceptional customer service in order to increase prices, retain customers, and gain more referrals. By going above and beyond, small businesses can gain a competitive advantage in the marketplace and improve their overall success. Welcome to The Game w/Alex Hormozi, hosted by entrepreneur, founder, investor, author, public speaker, and content creator Alex Hormozi. On this podcast you’ll hear how to get more customers, make more profit per customer, how to keep them longer, and the many failures and lessons Alex has learned on his path from $100M to $1B in net worth. Timestamps: (0:22) - Consider exceptional service for higher prices and retention. (1:14) - Focus on amazing customer service to stand out. (1:58) - Implement low-cost actions for above-and-beyond experiences. (3:33) - Write personalized cards and show genuine care. (4:51) - Track red flags, ask for feedback to improve retention. (5:40) - Elevate customer service for competitive advantage, loyalty. Follow Alex Hormozi’s Socials: LinkedIn | Instagram | Facebook | YouTube | Twitter | Acquisition