January 24, 2019
Curbing their Enthusiasm : How we put a damper on the customer's experience and what to do instead
Keys To The Shop : Equipping Coffee Shop LeadersAbout this episode
It is easy for us to become jaded and to pass on our cynicism to the customer. How can we come along side them and be their guide tot this new world of specialty coffee and the your cafe? We chat a bit about this today on shift break.