About this episode
We all can have a difficult time with serving the public. These days we may be putting on a literal mask, but if we are honest, we have been wearing a metaphorical mask for a while now. Much of how we show up on at work has to do with how we show up outside of work. If we want to thrive I the shop and bring in people who will create a genuinely caring culture then we have to focus ourselves outwardly. Today we are going to be talking about how we can cultivate a wholistic approach to service that will ease stress, create great experiences for staff and customers alike, and give you more energy for what you do because of who you are. Related Episodes: Your peers are not your Customers 055 : Personal Growth & Development w/ Jared Truby, Cat & Cloud Coffee 019 : 10 Reasons to Love the Customer w/ Chris Deferio 176 : Harnessing Emotions at Work w/ Andrea Hoban of Oji Life Lab Making the Customer the Enemy 031 : Essential Advice for New Baristas : Tips to help you successfully navigate and thrive in your new coffee career Elevate your to-go coffee! Ground Control Cyclops Brewer Amazing grinders making great coffee easy to achieve! BARATZA GRINDERS