030 : Casey Underkofler : Matching Your Service to Your Quality : How to manage and control the critical details of coffee service so both the experience and the quality are excellent

In coffee service we pour over the details of the coffee's quality in great detail. Often though we can over look the details that make up a complete coffee experience. The way customers experience our coffee, in no small part depends on how we have looked after the fine points of service in how we present the ourselves, space, and the coffee itself. Today we talk with Casey Underkofler, Assistant General Manager at The Bachelor Farmer Cafe in Minneapolis, MN to get some practical and actionable tips on how we can match our service to our quality. Enjoy! Links for this Episode: The Bachelor Farmer Cafe Barista Magazine Article: All the Little Things (Search the April/May Issue) "Mindset" -Dr. Carol Dweck Related Episodes: KTTS 007 : 4 Keys to an Effective Checklist KTTS 016 : Raising the Bar on Your Customer Service / Michael Butterworth