Fix the Small Stuff! : Management, Morale, Coffee Bar Culture

SHIFT BREAK #9 : One of the best ways we can make a big difference in the cafe is by taking care of the small stuff. Unfortunately we all know that the small problems like broken timers, leaky sinks, and rotting sponges tend to accumulate quickly and become a real morale killer for baristas and point of stress for management. Today we chat about why you should resist the Siren song of resigning yourself to these little dysfunctions and take on the habit of consistently fixing the small stuff.