About this episode
Within the fight to stay open there is a pervasive sentiment that we are "letting people down". I have seen and heard this from many sources of late, including from myself. This is a pretty familiar feeling for those of us in customer service jobs and this current context highlights it to the extreme. But is it true? Are you letting people down when you close your doors, or severely adjust service, or close a location indefinitely? Today we are going to chat about this idea and I want to offer some encouragement and perspective that will help balance this thought in our mind and also help you get rooted in what the reality truly is. Sponsors: Batch Brew like you never thought possible: Ground Control Cyclops Brewer Amazing grinders making great coffee easy to achieve BARATZA GRINDERS