277: Encore Episode: How to respond to Negative Feedback

How we respond to negative feedback will have a big impact on how our business grows. The trouble is that we tend to not take kindly to negative feedback and respond with either dismissiveness, avoidance, or defensiveness. We leave a lot of value on the table when we don't embrace critique and use it to our advantage. Today we are re-airing an episode from 2 years ago that takes you through my 5 step process for responding and reacting to negative feedback in a way that opens up lines of communication, builds good will, and actually strengthens your business in the process. Let's dig in! We cover: Why we get defensive The value of our staff and customers Deciding your response ahead of time Humility and self-reflection Refining the feedback Filling in missing info Responding with generosity Recommended episodes: Building a Feedback Culture Coffee Compass Article: The Wrath of the One Star Review Shift Break: Stop Lying Shift Break: Creating a Feedback Culture VISIT OUR SPONSORS! Pacific Barista Series Prima Coffee