About this episode
Which one best describes how staff react to your presence in the cafe? The problem is that, no matter what, management will always be seen in a different light than a barista. The authority managers carry creates a certain tension and that tension either will lead to people fearing you, or being inspired by you. Today we will chat about embracing your authority, breaking down needless tension, and investing in your staff to create a culture that sees your authority in positive light and avoids the all to common fear based authority that drive people from your business. Related Episode: 6 Truths About Power This episode was inspired by a talk I gave to the wonderful retail managers of Phoenix Coffee. If you want me to come to your business for training/ workshops./ or speaking contact me here: Chris@keystotheshop.com