About this episode
Customers have opinions that we disagree with. This is a forever truth of running a business. They have preferences and sometimes they will be disappointed in their experience and take to Yelp to voice their opinion. That can be very frustrating, especially if you feel you are doing everything "right". The temptation is to be defensive, fight, and essentially make the reviewer the enemy. Problem is that this approach, as cathartic as it may seem, shows insecurity and shuts down opportunity for growth and connection. Today on Shift Break we will be talking about how to adjust our perspective on critique and embrace the fact that we are here to serve the customer before ourselves. Related Episodes: 151 : How to Respond and React to Negative Feedback : 5 Step Process 165 : The Art of Deep Listening w/ Oscar Trimboli 307 : 10 Simple ways to Level Up your Coffee Shop 196 : Understanding Customer Preferences w/ Peter Giuliano 019 : 10 Reasons to Love the Customer w/ Chris Deferio Visit our Sponsors!!! Custom branded mobile apps for your shop! www.espressly.co The best espresso machines in the world! www.lamarzoccousa.com