016 : w/ Michael Butterworth : Raising the Bar on Your Customer Experience

The customer experience can make or break your cafe. There are so many seemily small things that can derail the customers enjoyment of your shop. How can we raise the bar and focus our energy on the places that really count? What are some of the main things we do that detract from an other wise great experience? Michael Butterworth , cofounder of The Coffee Compass and Director of Education at Quills Coffee in Louisville, KY talks with us about these things and more on episode 16 of Keys to the Shop! Helpful Links: The Coffee Compass Quills The Black Fox Send your thoughts to chris@keystotheshop.com www.keystotheshop.com