018 : Hiring, Culture, and the Future of Your Shop

The future of your shop depends one more than just the coffee you serve, it depends on the people you hire and how you engage and lead them. This determines how they care for each other, your customer, and your business. In this episode I present a talk I normally share at Coffee Fest where I give you tips on how you can create a culture that ensures an excellent experience for your staff and guests. Book: It's OK to Be the Boss Related Episodes: Episode 7 "4 Keys to an Effective Checklist" Episode 4 "10 Steps to Being a People First Leader" Episode 13 "Leadership and Management Master class w/ Eva Attia" Send you questions to : Chris@keystotheshop.com Thanks for listening! -Chris