012 : Lauren Airola of Onyx Coffee Lab : A Journey Into Managment & Back : Leadership, Barista Work, Managing, Career, Customer Service, Employee Engagement

Going from barista work to take on a management role can be a tough transition. It can also be a very rewarding one both personally and professionally. On this episode we talk with Lauren Airola about her experiences as a barista and a manager at Onyx Coffee Lab in NW Arkansas. We discuss her "Employee Focused" management style, how she discovered more about her strengths and weaknesses, her advice on how we improve as managers and baristas, and her decision to step away from management back into barista work. There's just a lot here. I think you are going to find this just as fascinating and helpful as I did! Enjoy! Show notes: www.keystotheshop.com/resources Onyx Coffee Lab Other resources mentioned: Bethany Hargrove's Article in Barista Magazine on transitioning from barista work to roasting