About this episode
Praise can be powerful, but when it’s vague, generic, or something you can say to a dog like "good job," it can backfire and do more harm than good. Kim, Jason, and Amy explore the nuances of Ruinous Empathy and praise, sharing real-life examples, like the infamous FEMA response during Hurricane Katrina, to illustrate the pitfalls of Ruinously Empathetic feedback. They discuss the importance of making praise specific and sincere so people know what was good and why, allowing them to repeat their success. Get all of the show notes at RadicalCandor.com/podcast . Episode Links: Transcript Praise & Ruinous Empathy | Radical Candor Tips to Avoid Ruinously Empathetic Praise | Radical Candor Appreciation (That's What The Money's For!) | Radical Candor 5 | 16 Radical Candor Podcast: A Tale Of Ruinous Empathy Beyond 'Sorry': How to Apologize and Mean It 6 | 22 DARVO | Wikipedia Being 'Nice' Instead of Kind is One of the Biggest Mistakes Well-Intentioned Bosses Make Connect: Website Instagram TikTok LinkedIn YouTube Chapters: (00:00:00) Introduction Kim, Jason, and Amy introduce the episode's focus on how praise can become ruinously empathetic. (00:00:53) What Is Ruinous Empathy in Praise? How praise can be ineffective when it's vague, insincere, or lacks specific feedback. (00:02:19) Defining Praise vs. Criticism What constitutes praise, how it differs from criticism and the dangers of insincere praise (00:06:06) Effective Public Support and Praise Guidance for leaders on how to support team members publicly after a mistake. (00:11:51) Consequences of Praising Failure Why offering praise after failure can be misleading and harmful. (00:17:04) The Role of Specificity in Praise The importance of specificity in making praise feel sincere and useful. (00:22:11) Ruinous Empathy and Manipulative Insincerity The nuances between ruinously empathetic praise and manipulatively insincere praise. (00:33:07) Insincere Praise Avoiding the common pitfalls of insincere praise in leadership and team management. (00:36:53) Offering Effective Praise Practical tips on how to offer specific and sincere praise that drives improvement. (00:40:56) Radical Candor Tips Tips for applying Radical Candor to praise, ensuring feedback is specific, sincere, and purposeful. (00:42:18) Conclusion Learn more about your ad choices. Visit megaphone.fm/adchoices