Building Conversational Application for Financial Services with Kenneth Conroy - TWiML Talk #61

The podcast you’re about to hear is the second of a series of shows recorded at the Georgian Partners Portfolio Conference last week in Toronto. My guest for this interview is Kenneth Conroy, VP of data science at Vancouver, Canada-based Finn.ai, a company building a chatbot system for banks. Kenneth and I spoke about how Finn.AI built its core conversational platform. We spoke in depth about the requirements and challenges of conversational applications, and how and why they transitioned off of a commercial chatbot platform--in their case API.ai--and built their own custom platform based on deep learning, word2vec and other natural language understanding technologies. The notes for this show can be found at https://twimlai.com/talk/61