533: How to Identify and Eliminate Friction with Roger Dooley

Roger Dooley talks about how eliminating friction at work can lead to better productivity. — YOU'LL LEARN — 1) The cardinal rule of friction. 2) How to reduce the friction of meetings. 3) How mistrust creates friction. Subscribe or visit AwesomeAtYourJob.com/ep533 for clickable versions of the links below. — ABOUT ROGER — Roger Dooley is an author and international keynote speaker. His books include Friction: The Untapped Force That Can Be Your Most Powerful Advantage and Brainfluence: 100 Ways to Persuade and Convince Consumers with Neuromarketing. He is behind the popular blog, Neuromarketing, as well as a column at Forbes.com. He is the founder of Dooley Direct, a consultancy, and co-founded College Confidential, the leading college-bound website. He has an engineering degree from Carnegie Mellon University and an MBA from the University of Tennessee. • Book: "FRICTION―The Untapped Force That Can Be Your Most Powerful Advantage" • Book: "Brainfluence: 100 Ways to Persuade and Convince Consumers with Neuromarketing" • Blog: Neuromarketing • Podcast: Brainfluence • Website: RogerDooley.com — RESOURCES MENTIONED IN THE SHOW — • App: Pocket • Book: “Influence: The Psychology of Persuasion” by Robert Cialdini • Book: “Trust Factor: The Science of Creating High-Performance Companies” by Paul Zak • Company: Gallup • Personality: Cal Newport • Personality: Jack Welch • Personality: Richard Thaler • Personality: Werner Heisenberg • Previous episode: 124: The Science Behind Trust and High-Performance with Paul Zak • Software: Google Tag Manager • Survey: Customer Effort Score • Survey: Net Promoter Score — THANK YOU SPONSORS! — • Freshbooks Cloud Accounting Software gets you paid twice as fast. Free trial (no credit card required) at freshbooks.com/awesome . See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info .