792: How to Handle Negotiations and Difficult Conversations Like an Expert Hostage Negotiator with Scott Tillema

Scott Tillema shares powerful wisdom on handling emotional and tense conversations with ease and finesse. — YOU’LL LEARN — 1) Two powerful skills to help you connect with anyone 2) A handy strategy to get people to listen in closely 3) What people want to hear during emotional conversations Subscribe or visit AwesomeAtYourJob.com/ep792 for clickable versions of the links below. — ABOUT SCOTT — Scott Tillema is a top communication keynote speaker, FBI trained hostage negotiator, and senior associate with The Negotiations Collective. He is a nationally recognized leader in the field of crisis and hostage negotiations, training thousands of negotiators across the country. Scott has developed a model for hostage negotiation, which is now being adapted by those in the private sector for use in sales, marketing, communication, and leadership. • TEDx Talk: “The Secrets of Hostage Negotiators” by Scott Tillema • Website: NegotiationsCollective.com • Website: ScottTillema.com — RESOURCES MENTIONED IN THE SHOW — • Book: Influence: The Psychology of Persuasion by Robert Cialdini • Book: Beyond Reason: Using Emotions as You Negotiate by Dan Shapiro • TED Talk: “Your body language may shape who you are” by Amy Cuddy • Previous episode: 693: Building Better Relationships through Validation with Michael Sorensen — THANK YOU SPONSORS! — • Apple Card . Get up to 3% cash back with Apple Card See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info .