About this episode
John DiJulius shares his expert tips for quickly building lasting emotional ties. — YOU'LL LEARN — 1) Four touchpoints that effectively build rapport. 2) The subtle ways you’re killing the conversation. 3) How to go from indifferent to curious. Subscribe or visit AwesomeAtYourJob.com/ep524 for clickable versions of the links below. — ABOUT JOHN — John is the authority on World-Class customer experience. He is an international consultant, keynote speaker, and best-selling author of five customer service books. His newest book, The Relationship Economy: Building Stronger Customer Connections in The Digital Age could not be timelier in the world we are living in. John has worked with companies such as The Ritz-Carlton, Lexus, Starbucks, Nordstrom, Nestlé, Marriott Hotels, PwC, Celebrity Cruises, Anytime Fitness, Progressive Insurance, Harley-Davidson, Chick-fil-A, and many more. • John’s book: The Relationship Economy: Building Stronger Customer Connections in the Digital Age • John’s TED Talk: “Meet as Strangers, Leave as Friends” • John’s website: TheDijuliusGroup.com • John’s email: John@dijuliusgroup.com — RESOURCES MENTIONED IN THE SHOW — • Book: Everything I Know About Business I Learned from Monopoly by Alan Axelrod • Book: How to Win Friends and Influence People by Dale Carnegie • Book: From the Ground Up: A Journey to Reimagine the Promise of America by Howard Schultz • Previous Episode: 150: Expressing Radical Candor with Kim Scott — THANK YOU SPONSORS! — • Honeybook. Save time on the admin of your business so you can do more of what you love. Get 50% off your first year at HoneyBook.com/awesome See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info .