About this episode
If every hard conversation feels heavy, it’s time to change the script. In this episode, speaker and author Erin Diehl shares how joy, empathy, and humor can transform even the most uncomfortable interactions. Whether you’re negotiating with a client, giving feedback to a teammate, or bracing for a tense talk at home, Erin explains how to shift your mindset, calm your nervous system, and lead with radical presence—without losing your edge. You’ll learn: The real reason most difficult conversations go wrong How to rewire negative thinking using simple mental “interrupts” Why humor is a leadership tool—not a distraction How to access your frontal lobe (instead of flipping out) What improv teaches us about negotiation, empathy, and trust This isn’t fluff—it’s neuroscience-backed, results-driven communication reimagined through joy. If you’ve been holding your breath through every tough talk, this episode is your exhale. Connect with Erin www.itserindiehl.com Buy the book: I SEE YOU! Listen to The Workday Playdate Podcast Contact ANI Request A Customized Workshop For Your Company Follow Kwame Christian on LinkedIn negotiateanything.com Click here to buy your copy of Finding Confidence in Conflict: How to Negotiate Anything and Live Your Best Life!