Emotional intelligence: The hidden skill every police officer needs

Emotional intelligence (EQ) is increasingly recognized as an essential skill in policing, transforming how officers interact with their communities, manage high-pressure situations, and take care of their mental health. At its core, emotional intelligence is the ability to understand, manage and effectively express one’s emotions while navigating interpersonal relationships. For law enforcement, this skill can make the difference between de-escalating a tense encounter and letting it spiral into conflict. By improving self-awareness, social awareness and relationship management, emotional intelligence training is helping officers make better decisions under stress, communicate more effectively with their teams and the public, and improve overall well-being on and off the job. In this episode of the Policing Matters podcast, host Jim Dudley interviews Gregory Campbell, Ph.D., a federal law enforcement veteran and emotional intelligence expert, about the profound impact emotional intelligence can have on policing. Drawing from his extensive experience and research, Dr. Campbell shares insights on how emotional intelligence training is being implemented in police academies and departments across the country. He discusses real-world examples of how developing self-awareness, self-management, social awareness and relationship management skills have led to significant improvements in officer well-being, reduced misconduct, and better community relations. From yoga sessions replacing traditional physical training to mentorship programs that enhance emotional resilience, this episode reveals how emotional intelligence is changing the future of policing. About our sponsor This episode of the Policing Matters podcast is sponsored by OfficerStore. Learn more about getting the gear you need at prices you can afford by visiting OfficerStore.com .