About this episode
In this episode of the Airline Weekly Lounge, hosts Gordon Smith and Jay Shabat delve into the current state of Japan Airlines and British Airways. They explore Japan Airlines' historical performance, recent financial trends, and the challenges it faces in a competitive market. The discussion then shifts to British Airways' recent changes to its loyalty program, which have sparked significant public reaction. The hosts analyze the implications of these changes and the competitive landscape between British Airways and Virgin Atlantic, concluding with insights into the future of both airlines. Read the latest issue of Airline Weekly . Takeaways Japan Airlines has experienced a decline in operating margins over the years. The airline's profitability peaked in 2012, making it the most profitable airline globally at that time. The Hawaii-Japan market was a significant revenue source for JAL, which has diminished post-pandemic. North America has become a strong market for Japan Airlines, contributing to its recent performance. British Airways is transitioning to a revenue-based loyalty program, moving away from distance-based rewards. The announcement of BA's loyalty changes has led to public uproar and dissatisfaction among frequent flyers. Virgin Atlantic is capitalizing on the dissatisfaction with BA's loyalty program changes. The competitive landscape between British Airways and Virgin Atlantic is intensifying due to these changes. JAL is showing signs of potential recovery, with hopes for improved margins in the future. The airline industry is evolving, with more airlines likely to adopt revenue-based loyalty systems. Connect with Airline Weekly LinkedIn: https://www.linkedin.com/company/airline-weekly/ X: https://x.com/Airline_Weekly/ Facebook: https://www.facebook.com/airlineweekly/ Instagram: https://www.instagram.com/skiftnews/ WhatsApp: https://whatsapp.com/channel/0029VaAL375LikgIXmNPYQ0L/ Subscribe to @SkiftNews and never miss an update from the airline and travel industries.